Welcome
Welcome to UPSCALEVIDEO. We are committed to protecting your privacy and handling your personal data with transparency and care.
This Privacy Policy explains how we collect, use, store, and share your information when you use our website and its services. By using any part of our platform, you agree to the terms of this Privacy Policy.
1. Scope of This Policy
This Privacy Policy applies to the UPSCALEVIDEO website at https://www.upscalevideo.com.
2. Information We Collect
We may collect account information, user content, technical data, payment information, and cookies or tracking data.
- Account information may include email address, username, encrypted password, and Google account data if you use Google login.
- User content may include prompts you enter, uploaded media such as images or audio, generated outputs, and AI conversation history.
- Technical data may include IP address, device type, browser type, operating system, language, and time zone.
- Payment information may include billing-related data and transaction IDs processed through third-party payment providers such as Stripe or PayPal.
- Cookies and similar technologies may be used to maintain sessions, save preferences, and analyze traffic.
3. Use of Your Information
We use your data to deliver and improve our AI-powered services, authenticate users, manage accounts, enhance service quality and personalization, process payments and subscriptions, communicate about updates or support, comply with legal obligations, and prevent abuse or fraud.
4. Google OAuth Login
If you sign in using Google OAuth, we may collect your name, email address, profile picture, and Google user ID with your permission.
We do not access your Google contacts, calendar, inbox, or any sensitive scopes. OAuth login is used solely for authentication and account management.
5. Data Sharing and Disclosure
We do not sell your personal information.
We may share your data with trusted service providers, law enforcement when required by law, and affiliates or contractors assisting with core services. All third parties must comply with strict confidentiality and data protection standards.
6. Data Retention and Security
We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
We implement industry-standard security practices, but no internet transmission is 100% secure. Please use our services with discretion.
- HTTPS encryption for all transmissions.
- Access control and audit logging.
- Data isolation between users.
- Regular backups and vulnerability testing.
7. Your Rights
Depending on your jurisdiction, including under GDPR or CCPA, you may have rights to access your personal information, correct or delete your personal data, withdraw consent, object to or restrict processing, request data portability, or file a complaint with a data protection authority.
To exercise your rights, email us at [email protected]. We will respond within 30 days as required by GDPR or CCPA.
8. California Residents
If you are a California resident, under the California Consumer Privacy Act, you have the right to know what categories of data we collect and why, request access to and deletion of your personal data, and opt out of the sale of personal data. We do not sell data.
To exercise these rights, contact us at [email protected].
9. Children's Privacy
Our services are not intended for users under the age of 13, or 16 in some jurisdictions. We do not knowingly collect data from children. If you believe a child has provided data, please contact us and we will delete it promptly.
10. Cookies and Analytics
We use cookies to maintain user sessions and authentication, save language and UI preferences, and track usage for product improvement such as Google Analytics.
You may disable cookies in your browser settings. However, some features may not function properly.
11. Changes to This Policy
We may update this Privacy Policy periodically. Any major changes will be announced via our website or email. Please review this page regularly.
12. Contact Us
If you have any questions or would like to submit a data request, please contact [email protected].